- We ship on Incoterms: DDU – Delivery Duty Unpaid.
- We do not charge hangling fee to countries of FedEx “FreeZone”. Countries of the “Freezone” are Vietnam, Laos, Cambodia, Thailand, Malaysia, Singapore, Indonesia, Philippines (South-east Asia); USA, Canada, Mexico (North America), Austria, Belgium, Denmark, Ireland, Italy, Luxembourg, Monaco, the Netherlands, San Marino, Spain, Sweden, Switzerland, United Kingdom, Vatican, Germany, France (Western Europe), Czech, Hungary, Poland (Eastern Europe). If your country is not in "Free Zone" you may be charged handling fee.
- We ship on the next day when we receive payment.
- Customers from Germany and Italy require tax number.
- Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To return your product, you should mail your product to: TeckWrap Craft, 6214A Frankford Ave. , Baltimore MD 21206, United States